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Is It Time to Engage a Professional Call Center?

If any of the following scenarios sound familiar to you, it may be time to look into hiring a remote receptionist service.
  1. Everyone is on the phone: If you look around your office and notice that everybody is spending more time on the phone talking to customers and less time doing their own specific work, it may be time to consider hiring a telephone answering service. An employee trying to design a poster layout, for example, could become distracted for half an hour if a customer called and wanted to discuss an order they wanted to make. It’s not the designer’s job to schedule an order, but if the receptionist is busy with another call, then the designer is forced to assume the position temporarily. If this is a common occurrence in your office, then your office productivity is suffering, and it may be the right time to look into hiring a call center.
  2. You are missing calls on the weekends: Most businesses are closed on the weekends and do not have anyone in the office to answer phone calls. Having a call answering service during this time can boost your company’s responsiveness greatly and provide initial help and direction to possible clients.
  3. You are interrupted by calls constantly: During some days, your company’s attention might be focused elsewhere. Whether you are trying to have a company meeting or are dedicating the day to a specific project, you don’t want to be disturbed regularly by calls. However, you definitely don’t want to be missing those calls, either. A telephone answering service can help immensely by taking calls that come at inconvenient times.
  4. Unexpected problems freeze your business: No matter how careful you are, problems are going to occur concerning your business. Your equipment might break, your computers may go offline, the power could go out due to a storm… the possibilities are endless. It does not make sense to wait for the town to repair the electricity or for someone to come in and fix your phones and equipment. In that time, you could be missing hundreds of calls and transactions with your clients. An efficient phone answering service will have plans and methods to help you when you face unforeseen complications and keep your business running.
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