Services
Whether you need calls answered 24/7, after-hours, overflow during busy periods, weekend support, holiday coverage, lunch breaks, staff shortages, or anywhere in between; Around The Clock becomes an extension of your team.
Every call is answered by a live operator from our Wethersfield, Connecticut office, without any outsourcing involved. No matter if it is a patient, resident, tenants, customer or client, your callers speak with real people who understand the importance of providing clear, compassionate service.
How Does It Work?
- We provide you a phone number to call forward to. When your phone line is forwarded to us, the incoming calls from your customers, patients, tenants, etc., flow through to your account in our system seamlessly. At that point, we answer the call, greeting the caller however you’d like. Then we speak with the caller, taking down the pertinent information and dispatching according to your protocols.
Inbound Calls & Dispatch Services
- Follow protocols and instructions in the account which is customized to your business or organization
- Following a message template that we pre-develop for your approval and practice before we take your first call
- Providing and capturing all necessary information
- Optional front end recordings providing your callers with information and options to route their call
To relay messages back to you, we can…
- Send text messages to cell phones, tablets and pagers
- Call/Dial out to pass along all the info from the call
- Send encrypted messages meeting HIPAA compliance requirements
- E-mail messages immediately or on a pre-scheduled basis
- E-mail voice messages that can be played on your phone or computer
- Patch you and the caller together
- Fax messages immediately or on a pre-scheduled basis
- Hold messages for pickup when it is convenient for you
- We often provide any combination of the above, based on your needs and preferences
For more information or to request a quote on how we can best serve you, we invite you to call or send us a message through the contact form!
Phone: 860-529-6881
Toll Free: 800-400-5483