The answering service industry began in the 1920s with operators who manually connected calls for doctors, taking messages on paper for patients in need. It grew from a medical necessity to a broader business support role, and by the 1960s, automated answering machines started to complement live operators. Today, modern answering services integrate virtual receptionists, and sophisticated scheduling tools to manage calls 24/7, catering to industries far beyond healthcare!
It’s amazing how it evolved from handwritten notes to high-tech solutions!
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