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What is an Answering Service?

If you’re looking for an affordable, reliable and professional way to handle all of your customer service demands and effectively manage client communication for your business, you should consider an answering service. An answering service is one of the best … Continue reading

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15 Surprising Answering Service Statistics

62% of customers stopped doing business with a company after receiving ‘poor customer service.’ (2015) 60% of customers expect more from customer service now than they did 1 year ago. (2015) 76% of customers believe the service they receive shows … Continue reading

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10 Things to Look for When Choosing a Telephone Answering Service

1. Around the clock support The perfect telephone answering service for your company’s needs will be available to answer your calls on a moment’s notice, such as if you or your day staff have to leave the office for an … Continue reading

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Why Your Small Business Still Needs a Telephone-Answering Service

With modern-day technology, people expect quick responses to their emails and phone calls. This means that small businesses, all too often, are forced to rely on themselves to answer each and every call, in addition to everything else they need … Continue reading

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How Does A Telephone Answering Service Benefit Your Company

Call retention will be improved It is proven that more than 60% of people would not leave a message on an answer machine. If you are busy on calls or out of the office new business can be lost if … Continue reading

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5 Interesting Phone Answering Services Statistics that You Need to Know

Once upon a time, new businesses struggled to get clients, retain them and satisfy them. Not any longer though. Below is 5 Interesting Phone Answering Statistics to give you the edge on your competitors. Today, we have business phone answering services that … Continue reading

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Enjoy the 4th!

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What is a telephone answering service?

What is the definition of a telephone answering service? The fundamental definition: “A telecommunications service provider that is employed by a business to process incoming telephone calls. A message is taken and then delivered per the customer’s instructions. Real human beings … Continue reading

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Notice Any Changes?

Our website has experienced some minor changes, the most notable of which is the new social media links featured in the top right corner of the site (any page other than the blog page)! Follow us on Facebook and Twitter … Continue reading

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How to Hire a Telephone Answering Service Carefully

Hiring a telephone answering service for your business is a smart idea. It eases you of a few routine functions and enables your patient to chat with your representatives any time. You will never be worried that you will not … Continue reading

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